Office of Management and Operations
Customer Service Standards
The Office of Management and Operations (OMO) believes strongly in the importance of excellent customer service. At OMO, we strive to deliver quality customer service to all who seek our assistance, and we view you as a vital partner to that end. As a part of our commitment to providing our customers with first-class service, we provide guidance and forms on our website to assist with a wide-range of administrative processes. We will periodically remind you of this available resource and ensure that you are kept informed about changes in requirements so that you can be better prepared to successfully accomplish your task.
What You Can Expect From Us:
Dedicated |
We are a dedicated organization committed to enhancing the quality of work in ITA by providing premium services in response to your needs. |
Courteous |
We will be courteous, respectful, and will act with integrity and professionalism. |
Proactive |
We will provide customer service that is proactive, collaborative, consultative and in partnership with you. We will work to have a solution oriented approach to the issue(s) at hand and we will strive to anticipate your needs and exceed your expectations. |
Mindful |
We will listen to your request/question, ask for clarification if necessary, and provide complete, knowledgeable, accurate and timely information regarding your inquiry. |
Responsive |
We will respond to all inquiries and will keep you apprised of the status of your inquiries and we will inform you of when you can expect resolutions. |
Prompt |
Telephones will be answered promptly and courteously. When necessary, phone calls will be routed to the appropriate staff member. |
Communicative |
We will respond to your voice mail messages and e-mail within 24 hours of receipt. |
Committed |
If we make a mistake, we will acknowledge it, apologize for it, and we will take steps to ensure that it is not repeated. |
Follow up |
We will follow-up with you to ensure we have met or exceeded your needs. |
Feedback Oriented |
We welcome any ideas you may have for improving our services. |
Created April 2009
Last Updated: 8/25/15 5:46 PM
