U.S. Commercial Service
About cs
Who are we?
• 1400+ trade professionals
• 100+ domestic offices
• 120+ commercial offices located in U.S. Embassies and Consulates in more
than 75 countries
• Advocacy Center
Who are our customers?
Last year alone, ITA assisted over 28,000 companies from all 50 U.S states, the U.S. territories. The majority were small and medium sized enterprises. In fact, nearly 90% of the companies assisted employed less than 500 employees, and more than half had less than 100 employees.
“As a small, family owned business, we're always treated with the respect & dignity of a fortune 500 company.”
The majority of our clients face barriers to exporting that as a federal government entity, ITA is uniquely positioned to address such as:
- Regulatory barriers/complexities
- Intellectual property rights protection
- Unfair trade practices
- Access to information and contacts overseas
- Limited budget/staffing to delegate to exporting
How do we help our customers?
ITA’s impact is both qualitative and quantitative, and our customers highly value ITA’s local and global network of trusted, impartial and dedicated professionals with specialized knowledge and affordable services that otherwise would not be available to them. Beyond this, 72% of clients indicated that they achieved or anticipated achieving tangible results due to ITA’s assistance, including:
- Products/services successfully exported
- Market access barriers overcome
- Foreign government procurements won
- Master franchisees signed
- International students enrolled
- Fraud avoided
These results were achieved in 93 countries, an indicator of the extraordinary global reach of ITA’s assistance. This level of client satisfaction is excellent by both public and private sectors standards, with ITA receiving a net promoter score of 63%.
“ A major competitive advantage—in knowledge, insight, connections and export support received”
What is the economic impact of ITA's export assistance?
The impressive results and impact of ITA’s export assistance can be seen most clearly in the aggregate. On average, clients increased their annual revenue in the previous year by 9% ($1.9 million) due to ITA’s assistance, and 9 out of 10 clients anticipate increased revenue in the next three years.
- In total, ITA facilitated $59 billion in U.S. exports and supported an estimated 311,400 American jobs in the 2016 Fiscal Year.
- More than 90% of ITA’s clients successfully export to multiple countries, compared to only 40% of all U.S. exporters
The International Trade Administration, U.S. Department of Commerce, manages this global trade site to provide access to ITA information on promoting trade and investment, strengthening the competitiveness of U.S. industry, and ensuring fair trade and compliance with trade laws and agreements. External links to other Internet sites should not be construed as an endorsement of the views or privacy policies contained therein. This site contains PDF documents. A PDF reader is available from Adobe Systems Incorporated.